355-357 Wilbraham Road
Greater Manchester M16 8NP
Telephone: (0161) 860 5400
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place over two days on 24 and 25 May 2016. The first day was unannounced which means we gave no notice of when we were coming. The second day was by arrangement.
One adult social care Inspector and an expert by experience carried out this inspection. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of care service. On this occasion the expert by experience had personal experience of supporting older people.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us under the regulations.
We contacted the contract officer of Manchester City Council for information about the councilâs recent monitoring visits. They told us their last visit in October 2015 had not raised any significant concerns. We also saw a report of a visit by an officer of Manchester City Council in February 2016 assessing the home for the âBronze silver goldâ award. This is a method of validation of quality by the Council.
During the inspection we looked around the building and observed mealtimes and interaction between staff and people living in the home. We carried out an observation known as a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who cannot easily express their views to us.
We talked with 13 people using the service, five visiting relatives, seven members of staff, and two visiting professionals. We also spoke with the acting manager, the provider and other office staff.
We looked at three care records in detail, medicine administration records, five staff files, and staff rotas for the week of our inspection and the two previous weeks. The registered manager and provider sent us a number of documents at our request, including their business contingency plan, and training records and certificates.
Last updated 01:46:09 11th Dec 2017 - Update Now
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