26 St Johns Road
Suffolk NR35 1DL
Telephone: (01986) 892643
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 October 2016 and was unannounced. The inspection was undertaken by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service: what the service does well and improvements they plan to make. We reviewed information we held about the service, such as notifications and information sent to us from other stakeholders for example the local authority and members of the public.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not speak with us, for example, people living with dementia.
During the inspection we spoke with eight people living at the service, and four relatives. We also spoke with the Chief Executive Officer, the registered manager, deputy manager, activities co-ordinator, and five care and catering staff. We also observed the interactions between staff and people.
To help us assess how peopleâs care needs were being met, we looked at records in relation to five peopleâs care. We also looked at records relating to the management of the service, recruitment, training, and systems for monitoring the quality of the service.
Last updated 08:48:16 19th Feb 2018 - Update Now
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