Newcastle Upon Tyne
Tyne and Wear NE15 6RU
Telephone: (0191) 274 1100
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 12 and 13 April 2016 and was unannounced. The inspection team consisted of two adult social care inspectors, a specialist dementia advisor and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
During the inspection we talked with 17 people living at the home, four relatives and a visiting professional. We observed how staff interacted with and supported people, including during mealtimes and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the registered manager, the deputy manager and with 12 nursing, care and ancillary staff. We looked at eight peopleâs care records, medicine records, staff recruitment and training records and a range of other records related to the management of the service.
Last updated 01:35:31 13th Dec 2017 - Update Now
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