1 Rowberry Street
Herefordshire HR7 4DU
Telephone: 001 9052 0205
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 July 2016 and was announced. We gave the agency 48 hoursâ notice of the inspection because it is a domiciliary care service and we needed to be sure that someone would be in the office.
Before the inspection we reviewed information the provider had sent us including statutory notifications. A notification is information about important events which the provider is required to send us by law.
The inspection was carried out by one inspector.
As part of the inspection we spoke with the relatives of two people who used the service about the care and support provided. We spoke with the registered manager, the director and three support staff, including a senior staff member.
We looked at extracts from three care records, three staff recruitment files and other records relevant to the running of the service. We also looked at the providerâs quality assurance systems.
Last updated 02:39:37 16th Jan 2018 - Update Now
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