Allcare Shropshire Limited

The Old Red Lion
Main Road, Pontesbury
Shrewsbury
Shropshire SY5 0PS

Telephone: (01743) 792980

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults


Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie
Last updated 20 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11, 12 and 13 July 2016 and was announced.

The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

The inspection team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the home. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.

We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information to help plan our inspection. We also sent out questionnaires to people to gain their views about the service provided. We received questionnaires from 16 people who used the service, one staff member, three relatives/friends and one community based professional.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with 14 people receiving support, eight relatives, one housing scheme manager, one GP practice manager, six care workers, two administration staff members, the registered manager, the finance manager, two community volunteers and one community based dementia coordinator.

We saw the care and support plans for two people which included assessments of risk associated with care. We looked at quality checks completed by the provider, incident and accident records and details relating to staff recruitment.

Last updated 06:29:32 17th Nov 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »