21 George Street
Humberside HU12 8JH
Telephone: (01482) 898379
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out on 8 November 2017 and was unannounced.
The inspection team was made up of two inspectors and one expert by experience (ExE) with experience of older people. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We did not ask the provider to complete a Provider Information Return (PIR) before this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Before our inspection we reviewed all the information we had about the service, including notifications sent by the provider to inform us of events that had occurred at the service. We also looked at the last inspection and spoke with the local authority commissioners and the safeguarding team.
During our inspection, we spoke with five people who used the service and two visiting relatives. We spoke with the manager, deputy manager, four care staff and one ancillary member of staff.
We were shown around the building and looked at communal areas and, with people's permission, some private bedrooms. We observed interactions between staff and people who used the service throughout the inspection.
We reviewed the care records for two people who used the service. We also looked at seven peopleâs medication administration records, accidents and incidents, maintenance and other records relating to the management of the service such as staff duty rotas, meeting minutes, health and safety records, and training records.
Last updated 02:32:48 20th Feb 2018 - Update Now
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