53 Polefield Road
Greater Manchester M9 7EN
Telephone: (0161) 795 3051
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 24 May 2017 and was unannounced. The inspection was undertaken by two adult social care inspectors from the Care Quality Commission (CQC).
Prior to the inspection we looked at information we had about the service in the form of notifications, safeguarding concerns and whistle blowing information. We also received a provider information return (PIR) from the provider. This form asks the provider to give us some key information about what the service does well and any improvements they plan to make.
During the inspection we spoke with three people who used the service, one relative and three health and social care professionals. We spoke with six staff, including the registered manager, the deputy manager, the cook, a senior carer and two care staff. We looked at care records for three people who used the service, three staff personnel files, training records, meeting minutes, audits and other records kept by the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 04:02:10 6th Dec 2017 - Update Now
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