Bridlington Business Park
Bessingby Industrial Estate
North Humberside YO16 4SJ
Telephone: (01262) 401567
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 24 January and 01 February 2017 and was announced. The registered provider was given 48 hoursâ notice because the location provided a domiciliary care service and we needed to be sure that someone would be in the location offices when we visited.
The inspection was carried out by two Adult Social Care Inspectors on 24 January 2017 and one Adult Social Care Inspector on 01 February 2017. Before our visit, we looked at information we held about the service. We also contacted City of York Councilâs safeguarding and commissioning teams to ask if they had any relevant information to share.
We asked this service to send us a provider information return (PIR) before this inspection. The PIR is a document that the registered provider can use to record key information about the service, what they do well and what improvements they plan to make.
We spoke with fifteen people receiving care and support over the telephone and we visited two people in their own homes. We spoke with the registered manager, two care coordinators and other admin staff who worked in the main office.
We visited the registered providerâs office and looked at six care plans. We looked at personnel and training files for six care staff and other records used in the management and monitoring of the service.
Last updated 02:32:47 20th Feb 2018 - Update Now
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