Unit 5, Marfleet Environmental Industrial Park
North Humberside HU9 5LW
Telephone: (01482) 798669
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection took place on 8 and 9 November 2017 and was announced.
The provider was given 48 hoursâ notice because the location is a domiciliary care service and we needed to ensure someone would be in the office.
The inspection team consisted of one adult social care inspector and an expert by experience who made telephone calls to people who used the service and their relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection the provider completed a Provider Information return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We spoke with the local authority commissioning and safeguarding teams to gain their views of the service. We also looked at the notifications we had received from the service and reviewed all the intelligence CQC held, to help inform us about the level of risk for this service.
We visited the office location on both days of the inspection to see the registered manager and office staff; and to review care records and policies and procedures. On the second day of the inspection we visited four people in their own homes with staff from the agency.
During our inspection, we spoke with fifteen people who used the service and two of their relatives. We looked at care records for ten people who used the service and other important documentation including; medication administration records (MARS) and monitoring charts for food and fluids and weights.
We also spoke with the registered manager, two care coordinators, a care delivery trainer and six members of care staff. We also looked at personnel and training files for eight members of staff, staff supervision and appraisal records, as well as other records used in the management and monitoring of the service.
Last updated 09:47:54 19th Feb 2018 - Update Now
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