Unit 9 Hadleigh Enterprise Park
Suffolk IP7 6RD
Telephone: (01473) 826326
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of the office and visiting people in their own homes with their permission took place on 23 May 2017 and was announced. We spoke with further people using the service and relatives on 7 June 2017. The inspection team consisted of one inspector.
Before our inspection we reviewed the information we held about the service, which included safeguarding alerts and statutory notifications which related to the service. Statutory notifications are information about important events which the provider is required to send us by law.
We focused on speaking with people who used the service, their relatives, speaking with staff and professionals.
We visited five people who used the service and spoke with a further four people who used the service and four relatives. We also spoke with the registered manager, delivery manager, scheduler, field care manager, care coach for new staff and three care staff members.
We looked at seven peopleâs care records and medicine records, staffing rotas and records which related to how the service monitored staffing levels and the quality of the service. We also looked at information which related to the management of the service such as health and safety records, quality monitoring audits and records of complaints.
Last updated 08:39:15 16th Feb 2018 - Update Now
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