2 Thorp Street
Greater Manchester SK10 1LJ
Telephone: (01625) 611112
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our
regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At the time of this inspection the manager confirmed 53 people were receiving the Allied Healthcare Macclesfield service. The inspection was undertaken by one adult social care inspector and an expert by experience. The expert by experience made the phone calls to people using the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. This expert had experience of using care services to provide care for relatives.
Before the inspection we reviewed the information we held about the service including notifications and information received from members of the public. We also invited the local authority to provide us with any information they held about Allied Healthcare Macclesfield. We used information from a Provider Information Return (PIR) which the service had returned in June 2015. This is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. We used this information to help to plan our inspection.
We used a number of different methods to help us understand the experiences of people who used the service. We visited two people in their homes and we spoke with nineteen people on the telephone that used the service. We attempted to speak with the other thirty two people who used the service but some declined and others were not available when we made our calls.
During the inspection we spoke to the office staff in the branch office, including the branch manager, operations support manager, care delivery manager, administrator and four care support staff.
In the office we looked at a range of records including: four care plans; four staff files; staff training; minutes of meetings; rotas; complaint and safeguarding records; medication; maintenance and audit documents.
Last updated 01:46:07 11th Dec 2017 - Update Now
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