Room 311 The Innovation Centre
Vienna Court, Kirkleatham Business Park
Cleveland TS10 5SH
Telephone: (01642) 777739
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This service was registered on 25 February 2015. This was the first inspection of this service.
One adult social care inspector and two pharmacist inspectors carried out an announced inspection on 9 August 2016 and one adult social care inspector visited again on 15 August 2016. This was an announced inspection because we needed to make sure someone would be in the office when we visited. Two experts by experience carried out telephone calls to people and their relatives. These are people who have experience of using services or who have been involved in adult social care.
Before the inspection we reviewed all of the information we held about the service, such as notifications we had received from the service and also information received from the local authority who commissioned with the service. Notifications are changes, events or incidents that the provider is legally obliged to send us within the required timescale. We also spoke with the responsible commissioning office from the local authority commissioning team about the service and they told us that they had been concerns raised about the service relating to missed calls and staffing levels at the start of 2016, however some improvements in these areas had been noted.
The registered provided completed a provider information return (PIR) when we asked them to. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
At the time of the inspection, 174 people were using the service and were supported by 93 care staff.
During this inspection, we visited six people in their homes to check their prescribed medicines. We spoke with a further 35 people and seven relatives over the telephone. We also spoke face to face with the registered manager, two team leaders and seven carers.
We reviewed 13 care records, five recruitment records, five induction records and five supervision and appraisal records. We also reviewed records which related to the day to day running of the service, such as health and safety checks and audits.
Last updated 09:00:57 3rd Dec 2017 - Update Now
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