Room 311 The Innovation Centre
Vienna Court, Kirkleatham Business Park
Cleveland TS10 5SH
Telephone: (01642) 777739
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on between 20 October and 2 November 2017 and was announced. This meant we gave the provider 48 hoursâ notice of our intended visit to ensure someone would be available in the office to meet us. We visited the office of the service on 20 October and 2 November, and also carried out telephone interviews with people using the service and care workers on 24 and 26 October 2017.
The inspection team consisted of one adult social care inspector, a pharmacist inspector and three experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who used this type of care service. The experts in this case had experience in caring for older people, people living with dementia, people with physical disabilities and people with mental health needs.
Before our inspection we reviewed all the information we held about the service. We examined the previous action plans sent to CQC by the provider and notifications we had received. Notifications are changes, events or incidents that the provider is legally obliged to send us within the required timescales. We spoke with two staff from local authority commissioning and safeguarding teams. We spoke with the local Healthwatch. Healthwatch are a consumer group who champion the rights of people using healthcare services. We used this feedback as part of our inspection planning process.
We asked the provider to complete a Provider Information Return (PIR). This is a document wherein the provider is required to give some key information about the service, what the service does well, the challenges it faces and any improvements they plan to make. This document had been completed and we used this information to inform our inspection.
During the inspection we reviewed eight peopleâs care information, nine people's medicine records and looked at a range of staff records, policies, procedures, auditing, rota information, survey information and IT systems. We spoke with 42 people who used the service and three relatives. We also spoke with 11 members of staff which included the registered manager, two care co-ordinators and eight care staff.
Last updated 01:36:24 21st Feb 2018 - Update Now
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