Marsh House Avenue
Cleveland TS23 3ET
Telephone: (01642) 565839
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 11 July 2017. At the time of our inspection 44 people were using the service.
The inspection team consisted of one adult social care inspector, one specialist professional advisor (SPA) and one expert by experience. A SPA is someone who has professional experience in this area. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
The provider was asked to complete a provider information return [PIR]. This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR in a timely manner.
We contacted external healthcare professionals to gain their views of the service provided at the service.
During the inspection we spoke with ten people who lived at the service and three relatives. We looked at five care plans, and Medicine Administration Records (MARs). We spoke with eight members of staff, including two regional managers, two regional support managers, care staff, activity coordinator and cook. We looked at five staff files, including recruitment records. We also completed observations around the service.
Last updated 09:23:21 10th Dec 2017 - Update Now
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