Fudan Way, Teesdale
Stockton On Tees
Cleveland TS17 6EN
Telephone: (01642) 675983
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 16 August 2017, 21 August 2017, 18 September and 19 September 2017 and 2 October 2017. Three of these dates were unannounced.
The inspection team consisted of three adult social care inspectors, one specialist professional advisor and an expert by experience. A specialist professional advisor is someone who has a specialism linked to the service being inspected, in this case a nurse. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed all of the information we held about the service, such as notifications we had received from the service and also information received from the local authority who commissioned the service. Notifications are reports about changes, events or incidents that the provider is legally obliged to send us within the required timescale.
We sought feedback from the commissioners of the service, the local NHS clinical commissioning group and Healthwatch prior to our visit. Healthwatch is an independent consumer champion gathers and represents the views of the public about health and social care services in England.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
On the first day of our inspection visit there were 38 people who used the service. There were 37 people using the service on subsequent visits. We spoke with four people who used the service and eight relatives. We spent time in the communal areas and observed how staff interacted with people.
During the visit we spoke with the manager, deputy manager, four nurses, seven care assistants, the activities co-ordinator, chef and domestic staff.
As part of the inspection we reviewed a range of records. This included medicine administration records, five peopleâs care records and five staff files, including recruitment and training records. We also looked at records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.
Last updated 08:01:49 21st Feb 2018 - Update Now
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