Unit 1-2 Fields Yard
Herefordshire HR4 0EL
Telephone: (01432) 344844
OverallRead overall summary
This was an announced inspection which took place on 25 November 2015 by one inspector. The provider was given 48 hoursâ notice because the organisation provides a domiciliary care service and we needed to be sure that someone would be available.
We looked at the information we held about the provider and this service, such as incidents, unexpected deaths or injuries to people receiving care, this also included any safeguarding matters. We refer to these as notifications and providers are required to notify the Care Quality Commission about these events.
We asked the local authority if they had any information to share with us about the services provided by the service. The Local Authority are responsible for monitoring the quality and funding for some people who use the service. They told us that they had no concerns about people they supported to use this service.
We spoke with six people, and two close relatives. We spoke with eight staff, and the registered provider. We also spoke with an occupational therapist that supports people using this service and a member of the local authority brokerage team.
We looked at the care records for five people including medicine records, three staff recruitment files, training records and other records relevant to the quality monitoring of the service.
Last updated 04:53:58 17th Jan 2018 - Update Now
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