Kissing Tree Lane
Stratford Upon Avon
Warwickshire CV37 7QN
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 60
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection carried out by two inspectors, an expert by experience and a nurse specialist advisor on 9 and10 March 2015. An expert-by-experience is a person who has experience of using or caring for someone who uses this type of care service. A specialist advisor is someone who has current and up to date practice in a specific area. The specialist advisor who supported us had experience and knowledge in providing nursing care.
Before the inspection we reviewed the information we held about the service. We looked at information received from agencies involved in peopleâs care and spoke with the local authority and asked them if they had information or concerns. They told us there had been some concerns relating to numbers of staff available but action had been taken to address these by the manager. We analysed information on statutory notifications received from the provider. A statutory notification is information about important events which the provider is required to send us by law. We considered this information when planning our inspection to the home.
We reviewed the information in the providerâs information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We spoke with ten people who lived at Alveston Leys and two visitors. We also spoke with five care staff, the maintenance person, the chef, a member of the senior management team and the registered manager.
We looked at a range of records including four care plans, two recruitment records, complaints and medicine records. We also looked at the providerâs quality monitoring records including quality audits, staff and resident/relative meeting notes, completed satisfaction surveys and incident and accidents at the home.
Last updated 03:13:10 26th Feb 2017 - Update Now
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