Kissing Tree Lane
Stratford Upon Avon
Warwickshire CV37 7QN
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 60
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 7 and 14 February 2017. The inspection visit was unannounced on 7 February 2017 and we told the operations manager we would return on 14 February 2017 to speak with the home manager who was on annual leave on the day of our first visit. The inspection team consisted of three inspectors and a specialist advisor on the first day. A specialist advisor is a qualified health professional. On the second day, one inspector returned to continue and complete the inspection.
The provider had completed a provider information return (PIR) before our previous inspection, so we did not ask them to resubmit this information. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about the service. This included information shared with us by the local authority commissioners. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority. We reviewed statutory notifications sent to us from the provider. A statutory notification is information about important events which the provider is required to send us by law.
Some people living at the home were not able to tell us about their experiences of living at the home due to their complex health conditions. We spent time with these people and observed the care and support they were given by staff in communal areas of the home. We observed nursing staff administering peopleâs medicines to them.
We spoke with 14 people who lived at the home and two relatives, who told us about their experiences of using the service. We spoke with staff on duty including three nurses, eleven care staff, the cook, the deputy (non-clinical) manager, the home manager and the operations manager. We also spoke with a visiting healthcare professional.
We reviewed a range of records; these included six care plans and a selection of medicine administration records. We looked at quality assurance audits and the results of the providerâs quality monitoring system to see what actions were taken from peopleâs feedback.
Last updated 03:58:16 19th Nov 2017 - Update Now
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