Yorkshire YO26 5RN
Telephone: (01904) 798509
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
This inspection took place on theÂ 14 October 2015 and was unannounced. The inspection team was made up of two Adult Social Care Inspectors, an Expert by Experience (ExE) and a Specialist Professional Advisor (SPA). An ExE is someone who has personal experience of using or caring for someone who uses this type of service. A SPA is someone who can provide specialist advice to ensure that our judgements are informed by up-to-date and credible clinical and professional knowledge. The SPA who assisted with this inspection was a specialist in nursing care.
Before the inspection, the registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at information we held about the service, which included notifications sent to us since the last inspection. Notifications are when registered providers send us information about certain changes, events or incidents that occur. We also sought relevant information from City of York Councilâs safeguarding and commissioning teams and looked at information shared with us via ourÂ public website.
As part of this inspection we spoke with 13 people who used the service and five visitors who were relatives or friends of people living at Amarna House. We spoke with the registered manager, the deputy manager, a team leader, a unit manager, four nurses, three senior care workers, nine care workers, a member of the administration team, an activities coordinator, the chef, the maintenance person for the home and a visiting healthcare professional.
We looked at nine care plans, five staff recruitment and training files as well as a selection of records used to monitor the quality of the service. We observed interactions throughout the day between staff and people using the service.Â This included observations of planned activities and lunch being served on two of the units. We also observed a staff handover meeting and a dailyÂ meeting between senior staff and managers within the home.
Last updated 01:32:55 16th Feb 2018 - Update Now
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