Humberside HU3 2TA
Telephone: (01482) 587774
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 November 2015 and was unannounced. The inspection team consisted of one adult social care inspector.
Before the inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We received this information within the required timescale. The local authority commissioning and safeguarding services were contacted as part of the inspection, to ask them for their views on the service and to check whether they had any ongoing concerns. We also looked at the information we hold about the registered provider.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We watched how staff interacted with people who used the service and monitored how they supported people throughout the day, including meal times. We spoke with three people who used the service and three visiting relatives during the inspection.
We also spoke with the registered manager and the assistant manager, four care staff, a member of ancillary staff, the cook and a visiting healthcare professional.
We looked at three care files which belonged to people who used the service including their medication administration records (MARs) and risk assessments. We assessed how the service used the Mental Capacity Act 2005 and Deprivation of Liberty code of practice to ensure that when people were deprived of their liberty or assessed as lacking capacity to make their own decisions, actions were taken in line with the legislation.
We reviewed a range of documentation relating to the management and running of the service. Including audits, policies and procedures, questionnaires, meeting minutes, maintenance records, meeting minutes, staff files, recruitment information, training records and staff rotas. We also took a tour of the building.
Last updated 02:32:47 20th Feb 2018 - Update Now
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