Amherst Court Care Home

Amherst Court Care Home

Palmerston Road
Chatham
Kent ME4 6LU

Telephone: (01634) 400009
Website: avantecare.org.uk/residential-care-home/amherst-court-care-home/

Registered Manager: Lorraine Eastmead
Provider Name: Avante Care and Support Limited
Care home beds: 71

Care Types: Care HomeDementiaMental HealthOlder PeoplePhysical DisabilitySensory Impairment


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Overall
Outstanding

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Last updated 21 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the home, and to provide a rating for the home under the Care Act 2014.

This inspection took place on 20 and 22 May 2015 and was unannounced. The inspection team consisted of two inspectors and two experts by experience. The experts-by-experience had a background in caring for elderly people and understood how this type of home worked.

Before the inspection we looked at previous inspection reports and notifications about important events that had taken place at the home. The provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the home, what the home does well and improvements they plan to make.

We spoke with 36 people and 29 relatives about their experience of the home. We spoke with 21 staff including 16 care workers, two team leaders, a suite manager, a night manager and the registered manager of the home to gain their views. We asked three health and social care professionals for their views about the home. We observed the care provided to people who were unable to tell us about their experiences.

We spent time looking at records, policies and procedures, complaint and incident and accident monitoring systems. We looked at nine peoples care files, ten staff record files, the staff training programme, the staff rota and medicine records.

A previous inspection took place on 14 November 2013, and the home had met the standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Last updated 12:24:20 18th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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