Suite 1, 1st Floor Block 3, Commercial House, Princess Way
Low Prudhoe Industrial Estate
Northumberland NE42 6HD
Telephone: (01434) 601230
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7, 9, 12 and 19 June 2017 and was an announced inspection. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available at the providerâs offices and also to allow the provider to notify people that we were undertaking an inspection.
The inspection team comprised of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
As part of the inspection we looked at previous inspection reports and checked the information that we held about the service. This included notifications from the provider they are required to send us by law, including safeguarding concerns or incidents involving the police.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Prior to the inspection we received feedback from external agencies and other health and social care professionals who were familiar with the service. Including the local authority commissioners and safeguarding teams and Healthwatch. Healthwatch is an independent consumer champion which gathers and represents the views of the public about health and social care services.
During our inspection we spoke with all five people who received care and support from the provider in the Prudhoe housing complex and also four peopleâs relatives and two friends. We spoke with seven people who lived in the housing complexes and who were entitled to use the emergency responder element of the service. We also spoke with three care staff from another agency who were visiting the housing complex in Prudhoe during the inspection and provided care to the some of the same people whom the provider's staff supported.
We spoke with the registered provider, the administrator and communicated with seven staff (including those currently employed and those no longer employed by the provider). We also spoke with two care managers from the local authority, one occupational therapist, a specialist in Motor Neurone Disease and a district nurse.
We looked at the care and medicines records of three people and reviewed the records of four members of staff. We also reviewed records in connection with the management of the service, including audits of medicines, training records, surveys and staff meetings.
Last updated 04:03:59 8th Dec 2017 - Update Now
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