Eden Hall Grove
Cleveland TS10 4PR
Telephone: (01642) 480660
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected the service on 18 November 2015. This was an unannounced inspection which meant that the staff and provider did not know that we would be visiting.
Before the inspection we reviewed all the information we held about the service. The registered provider completed a provider information return (PIR) which we received prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
At the time of our inspection visit there were 24 people who used the service. We spoke with seven people who used the service and one visitor. We spent time in the communal areas and observed how staff interacted with people. We looked at all communal areas of the home and some bedrooms.
During the visit we spoke with the registered manager, a senior care assistant, a care assistant, the chef, an apprentice, a kitchen assistant, a trustee and the activity co-ordinator. Before the inspection we also contacted commissioners to seek their views on the care and service provided.
During the inspection we reviewed a range of records. This included three peopleâs care records, including care planning documentation and medication records. We also looked at three staff files, staff recruitment, supervision and training records, records relating to the management of the home and a variety of policies and procedures developed and implemented by the registered provider.
Last updated 01:38:36 28th Nov 2017 - Update Now
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