West Midlands WV2 4PZ
Telephone: (01902) 621771
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 50
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 March 2016 and was unannounced.
The inspection team included two inspectors, a pharmacist inspector, a specialist advisor who was a nurse with specialism in wound and pressure care management and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who use this type of service. As part of the inspection we looked at the information we held about the service. This included statutory notifications, which are notifications the provider must send us to inform us of certain events. We also contacted the local authority and the clinical commissioning group (CCG) for information they held about the service. This helped us to plan the inspection.
During the inspection we carried out observations of the care and support people received. We spoke with 10 people who lived at the home, six relatives, five staff members and the registered manager. We looked at six records about peopleâs care and support, 12 medicine administration records and quality assurance audits which were completed by the managements and senior staff.
Last updated 10:50:09 26th Mar 2017 - Update Now
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