9 Norfolk Street
Tyne and Wear SR1 1EA
Telephone: (0191) 565 7179
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 5, 13, 19 and 27 June 2017 was announced. The inspection was announced to ensure that the registered manager or appropriate person would be available to assist with the inspection visit. The inspection team consisted of one adult social care inspector.
On19 June 2017 an adult social care inspector spoke with a relative of a person who used the service.
We reviewed other information we held about the home, including any statutory notifications we had received from the provider. Notifications are changes, events or incidents that the provider is legally obliged to send us within the required timescale. Before the inspection, we also contacted the relevant local authority social work teams safeguarding teams to gain their views of the service provided.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We looked at care records for people who used the service. We examined documents relating to recruitment, supervision and training records and various records about how the service was managed.
During the inspection we spoke to the registered manager, an external social health care professional and four support workers.
Last updated 04:35:20 4th Dec 2017 - Update Now
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