Tyne and Wear NE30 2AB
Telephone: (0191) 257 9444
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 August 2016 and was unannounced. The inspection was carried out by three inspectors.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed other information we held about the service, including the notifications we had received from the provider about the outcome of deprivation of liberty applications, police incidents, safeguarding concerns, deaths and serious injuries.
We contacted the local authority commissioners and safeguarding teams for the service; Healthwatch; the clinical commissioning group (CCG); the infection control lead and the food, health and training coordinator from the local trust; the local fire authority and a community matron for the service. We used their comments to support our planning of the inspection.
We spoke with 11 people who used the service, although not everyone could fully communicate with us; and three family members/carers. We also spoke with the registered manager, the deputy manager, two senior care staff, six care staff, the activity coordinator, the chef, one member of kitchen staff, the administrator for the service and the maintenance person. We observed how staff interacted with people and looked at a range of records which included the care and medicine records for six of the 37 people who used the service, six staff personnel files, health and safety information and other documents related to the management of the home.
Last updated 08:11:07 10th Dec 2017 - Update Now
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