Applethwaite Green

Old College Lane
Windermere
Cumbria LA23 1BY

Telephone: (01229) 894114

Care Types: Care HomeDementiaOlder People


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Last updated 21 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced comprehensive inspection took place on 13 June 2017. An adult social care inspector and an expert-by-experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We spent time speaking with people who lived in the home in the communal areas and spoke with some people in private. We were able to see some people’s bedroom and the communal bathrooms.

During the inspection, we spoke with 11 people who lived in the home, four relatives, four of the care staff, a supervisor and the registered manager. We looked at care plans for six people living in the home, their medication records and care plans relating to the use of their medicines. We discussed medicines handling with the staff involved.

Some people living at the home were living with dementia and could not easily give us their views and opinions about their care. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us better understand the experiences of people who could not easily talk with us. It is a useful tool to help us assess the quality of interactions between people who use a service and the staff who support them.

We looked at records relating to the maintenance and management of the service and records of checks being done on how quality of the service provision was being monitored. We also looked at the staff rotas for the previous month and staff recruitment and training records.

Before our inspection, we reviewed the information we held about the service. We looked at the information we held about notifications sent to us about incidents affecting the service and people living there. We looked at the information we held on safeguarding referrals, concerns raised with us and applications the registered manager had made under Deprivation of Liberty Safeguards (DoLS.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Last updated 02:09:37 12th Dec 2017 - Update Now

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