Tyne And Wear SR3 3DJ
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 and 10 March 2017 and was unannounced.
The inspection team consisted of one adult social care inspector, an inspection manager and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the home. This included the notifications we had received from the provider. Notifications are reports about changes to the service, events or incidents the provider is legally required to let us know about. We also contacted the local authority commissioners of the service, the clinical commissioning group (CCG) and the local Health Watch.
The provider completed a provider information return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they planned to make.
People living at the home were able to communicate their views to us. We spoke with eight people who used the service and four relatives. We also spoke with the registered manager, the head of regional operations, the deputy manager, a nurse, a senior care worker, two care workers and two night shift agency care workers. We looked at a range of records which included the care records for four people, medicines records, recruitment records for three care workers and other records relating to the management of the service.
Last updated 03:23:25 16th Feb 2018 - Update Now
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