28 Redcar Road
Cleveland TS14 6DB
Telephone: (01287) 280511
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 November 2016 and was unannounced. The inspection team consisted of one adult social care inspector.
Before the inspection, we reviewed all of the information we held about the service which included notification submitted to CQC by the registered provider. We spoke with the responsible commissioning officer from the local authority commissioning team about the service. We also contacted the safeguarding team at the local authority and two other health and social care professionals to gain their views of the service.
The registered provider had completed a provider information return (PIR.) This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help plan for the inspection.
During the inspection, we spoke with all three people who used the service and spent time observing staff interactions with people. We looked at all communal areas of the home, including the lounge, kitchen, dining area, bathrooms and peoples bedrooms, with their permission. We spoke with the two staff members on duty and the registered manager.
We did not use the Short Observational Framework for Inspection (SOFI) during this inspection as we felt it was not appropriate in such a small service where people could talk with us and such observations would be intrusive. SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Instead we used general observations of peopleâs care and support throughout our visit.
During the inspection we reviewed a range of records. This included two peopleâs care records, including care planning documentation and medication records. We also looked at four staff files, including staff recruitment, supervisions, appraisals and training records, records relating to the management of the home and a variety of policies and procedures developed and implemented by the registered provider.
Last updated 01:38:44 28th Nov 2017 - Update Now
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