Room 38, Carlisle Enterprise Centre
Cumbria CA2 5BB
Telephone: (01228) 592926
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 4 and 12 August 2016 and was carried out by one adult social care inspector
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about this location and the service provider. For example, the inspection history and any complaints and notifications received. Notifications are events that the registered provider has a legal duty to inform us about.
During our inspection we spoke with 12 people who used the service and their relatives. We looked at the care records of seven people. We also spoke with 10 staff including the registered manager and the nominated individual.
We looked at seven written records of care and other policies and records that related to the service. We looked at three staff files that included supervision, appraisal and induction. We reviewed the record of training and the training plan. We looked at quality monitoring documents and a full range of audits.
We also contacted local social work and commissioning teams to obtain their views about the service.
Last updated 08:49:59 13th Dec 2017 - Update Now
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