19-21 The Crescent
Cleveland TS5 6SG
Telephone: (01642) 825283
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 and 15 June 2017 and was unannounced. This meant the provider did not know we would be visiting. The inspection team consisted of one adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience had a social work background and experience of arranging and providing care for people.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the commissioners of the relevant local authorities, the local authority safeguarding team, Healthwatch and other professionals who worked with the service to gain their views of the care provided by Ascot Nursing Home.
During the inspection we spoke with five people who used the service. We spoke with six relatives of people using the service. We looked at three care plans, medicine administration records (MARs) and handover sheets. We spoke with 14 members of staff, including the provider, registered manager, the activities co-ordinator and care, kitchen and domestic. We also spoke with three visiting external professionals. We looked at four staff files, which included recruitment records.
Last updated 12:22:14 20th Feb 2018 - Update Now
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