Split into three tastefully decorated specialist units, which all have spacious lounge, bar and dining areas, Ashbrook Court is a purpose-built elderly care home, which offers the very best in nursing, residential and dementia care. The lovely grounds are surrounded by farmlands, with rambling trails that residents can also enjoy.
The care home sees everyone as an individual and this is reflected in the person-centered care it offers. Residents are assigned key workers to oversee their individual care plan. The team makes huge efforts in making residents and their families feel right at home.
Each mealtime is made into a special event with residents selecting from plated-up food rather than menus so they can make a more informed choice.
The residential care home has an open door policy with plenty of opportunities for families to voice their thoughts at the regular cheese and wine evenings and relative surgeries. In addition, the home manager and staff are always available to answer any questions you might have.
There are a variety of spaces for residents to enjoy some quiet time, such as the library and gardens, as well as social interaction with fellow residents in the bar, lounge and kichenettes. The home has an active calendar of events, which this summer included taking part in the Town Show. Ashbrook Court also organises many events within its four walls including garden parties, fetes and themed events. There is also a full and varied weekly activities programme which residents can enjoy to their heart’s content.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 and 24 August 2017 and was unannounced. The inspection team consisted of one inspector and an inspection manager on 23 August 2017 and two inspectors on 24 August 2017.
We reviewed information that we hold about the service such as safeguarding information and notifications. Notifications are the events happening in the service that the provider is required to tell us about. We used this information to plan what areas we were going to focus on during our inspection.
During the inspection, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with ten people who used the service, six peopleâs relatives, six members of staff, the clinical lead and the registered manager. We reviewed six peopleâs care files, four staff recruitment files and staff training and supervision records. We also looked at the serviceâs arrangements for the management of medicines, complaints and compliments, information and quality monitoring and audit information.
Last updated 05:18:45 13th Dec 2017 - Update Now
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