Provider Name: Coate Water Care Company Limited
Care home beds: 44
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 31 May and 1 June and was unannounced. Feedback was given on the 5 June 2017 when the registered manager returned from leave so they had the opportunity to be part of this inspection. This inspection was brought forward in respect to nine concerns reported to CQC about the service. One further concern was received during the inspection. We did not find evidence to substantiate these concerns at the time of this inspection.
The inspection team consisted of two inspectors and a pharmacist from CQC medicines team. The home was last inspected in April 2016 and received a rating of requires improvement with four breaches of the regulations identified. Before the inspection we checked the information that we held about the service and the service provider. This included statutory notifications sent to us about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send us by law. We used all this information to decide which areas to focus on during our inspection.
During our inspection we spoke with 10 people living at the home, eight relatives, 14 staff members, three health professionals, two supporting managers, two senior management and the registered manager.
We reviewed records relating to people's care and other records relating to the management of the home. These included the care records for twelve people, medicine administration records (MAR), staff files, the provider's policies and a selection of the services other records relating to the management of the home. We observed care and support in the communal lounge and dining areas during the day and spoke with people around the home.
Last updated 10:33:49 16th Oct 2017 - Update Now
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