Herefordshire HR6 8QX
Telephone: (01568) 614662
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We made an unannounced inspection on 30 October 2017. The inspection team consisted of two Inspectors.
We looked at the information we held about the service and the provider. We looked at statutory notifications that the provider had sent us. Statutory notifications are reports that the provider is required to send us by law about important incidents that have happened at the service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helped us to focus our inspection.
We contacted the local authority and Healthwatch before our inspection and asked them if they had any information to share with us about the care provided to people.
We observed how staff supported people throughout the day. We spoke with seven people who lived at the home and two relatives. We also spoke with three healthcare professionals. We spoke with the registered manager, the provider; a nurse; the cook; and four members care staff. We looked at four care records, which included risk assessments, healthcare information and mental capacity assessments. We also looked at four medication administration records; comments and feedback received; medication audits; incident and accident records; and two staff pre-employment checks.
Last updated 12:00:47 15th Jan 2018 - Update Now
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