Sunbury On Thames
Middlesex TW16 7DA
Telephone: (01932) 761761
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 28 November 2016. The inspection team consisted of three inspectors, an expert by experience and a specialist. An expert by experience is someone who has had experience of caring or living with someone who would use this type of service. The specialist who accompanied us on our inspection had a clinical background.
Prior to this inspection we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.
We had asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
As part of our inspection we spoke with ten people, the registered manager, deputy manager, seven staff and six relatives. We observed staff carrying out their duties, such as assisting people when they required it and helping people with food and drink.
We reviewed a variety of documents which included five peopleâs care plans, five staff files, training information, medicines records, quality assurance records and policies and procedures in relation to the running of the home.
We last inspected Ashton Lodge on 18 August 2015 where we identified six breaches of Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Last updated 04:00:43 15th Jan 2018 - Update Now
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