Derbyshire DE21 7SG
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 40
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 November 2016 and was unannounced. A second pre-arranged visit took place on 17 November 2016, to look at records and speak to relatives of people living at Aspen Court.
The service was last inspected in August 2015 when it was found to require improvements in all five areas inspected. It was also found to be in breach of two regulations â Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Person Centred Care; and Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Governance. At this inspection we found it to be compliant in Regulation 9: Person Centred Care but we found improvements were still required in Regulation 17: Governance.
The inspection team consisted of one inspector, a specialist advisor and an expert-by-experience. The expert-by-experience had personal experience of caring for an older person and the specialist advisor was a nurse.
Before the inspection we reviewed any information we held about the service, including any information the provider had sent us. This included the provider information return (PIR). A PIR is a report that we ask the provider to complete which gives details of how they deliver their service, including numbers of staff and people using the service, and any plans for development. We reviewed any notifications the provider had sent to us. Notifications are reports the provider must send to us to tell us of any incidents or significant events that have occurred. We also asked for the views of other health and social care professionals who either commission care for people at Aspen Court, or work directly with the provider to care for people. This helped us plan our inspection.
During the inspection we spoke with ten people who used the service, or their relatives. We also reviewed information and concerns sent to us by members of the public, staff or other professionals who have knowledge of the service. We spoke with 11 care staff, the registered manager, a regional director of BUPA and a regional quality manager. We looked at a range of records related to how the service was managed. These included six peopleâs care records (including their medicine administration records), three staff files which included recruitment, training and supervision records, plus the providerâs quality assurance system. We also carried out an observation over the lunchtime period using the Short Observational Framework for Inspections (SOFI).
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