Little Aston Hall Drive
West Midlands B74 3BF
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 52
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We carried out this inspection on 14 March 2016. The inspection was carried out by one inspector.
The provider had sent us a Provider Information Return (PIR) but due to technical difficulties with our system, this had not been received prior to our visit . This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, we offered the provider the opportunity to share information they felt was relevant. We reviewed other information we held about the service. This included statutory notifications the registered manager had sent us. We looked at information received from people that used the service and the statutory notifications the provider had sent us. A statutory notification is information about important events which the provider is required to send to us by law.
We spoke with nine people that used the service, six peopleâs visitors, two visiting professionals, three care staff and two nurses and the registered manager. We observed care and support being delivered in communal areas and we observed how people were supported at lunch time.
We looked at the care plans for five people. We checked three staff files to see how staff were recruited, trained and supported to meet peopleâs needs. We reviewed management records of the checks the registered manager made to assure themselves people received a quality service.
Last updated 12:10:03 28th Mar 2017 - Update Now
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