Astor Care and Nursing Agency

Astor Care and Nursing Agency

The Lansbury Estate, 102 Lower Guildford Road
Knaphill
Woking
Surrey GU21 2EP

Telephone: (01483) 797950
Website: www.astoragency.co.uk

Registered Manager: Andrew Lord
Provider Name: Timeless Resources Limited

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 15 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 12 and 13 January 2017 and was announced. The provider was given 48 hours’ notice of our visit because we wanted to ensure the registered manager was available to support the inspection process. The inspection was carried out by two inspectors and an expert-by-experience who spoke to people and their relatives on the telephone. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We looked at all the key information we held about the service which included notifications. Notifications are changes, events or incidents the provider must tell us about. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make

During the inspection we spoke with nine staff members and the registered manager. We also spoke with 7 people and 5 relatives to gain their views on the service they received.

We looked at the care records of ten people who used the service, nine recruitment files for staff and staff training records. We looked at records that related to the management of the service including, audits, risk assessments and contingency plans.

Last updated 03:37:15 12th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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