Registered Manager: Rachel Guest
Provider Name: WCS Care Group Limited
Care home beds: 32
A traditional building, Attleborough Grange has cosy lounges, social dining areas and kitchenettes where residents can prepare their own snacks and drinks. Outside there is a large, beautiful garden with balcony areas and sweeping lawns.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 3 and 4 March 2016 and was unannounced. The inspection was undertaken by one inspector.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
We spoke with seven people who lived at the home, three relatives, one other visitor and a visiting healthcare professional. We spoke with the registered manager, one care co-ordinator, two care staff, an activity co-ordinator, the caterer and the deputy director of operations.
Many of the people we spoke with were not able to tell us in detail about their care and support because of their complex needs. However, people were happy to talk with us about their previous lives and we observed how staff engaged with people throughout our visit.
We reviewed two peopleâs care plans and daily records to see how their care and treatment was planned and observed how care and support were delivered in the communal areas.
We checked whether staff were recruited safely and trained to deliver care and support appropriate to each personâs needs. We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 03:11:30 21st Nov 2017 - Update Now
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