Registered Manager: Katrina Smith
Provider Name: Audley Care Ltd
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care Bearsted, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 January 2017 and was announced. The provider was given 48 hoursâ notice because the service provides a domiciliary care service; we needed to be sure that the registered manager was available and someone would be in.
The inspection team consisted of two inspectors and an expert by experience. The expert by experience made phone calls to people and the relatives of people using the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the home, what the agency does well and improvements they plan to make. We also looked at previous inspection reports and notifications about important events that had taken place at the service, which the provider is required to tell us by law.
We spoke with eight people or their representatives about their experience of the service. We spoke with three staff, the manager and the quality manager to gain their views.
We spent time looking at records, policies and procedures, complaint and incident and accident monitoring systems, internal audits and the quality assurance system. We looked at four peoples care files, four staff files, the staff training programme and induction programme.
A previous inspection took place on 6 November 2013; the service had met the standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.
Last updated 12:45:28 21st Feb 2018 - Update Now
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