Registered Manager: Jeanette Gittens
Provider Name: Salveo Care Ltd
Care home beds: 35
Austenwood is an award winning privately owned residential nursing care home providing high levels of nursing care to residents with varying social and nursing needs. It is the people who make a real difference in a Care Home and Austenwood is owned and operated by local family Peter and Kate Evans and has been managed by Jeanette as Matron for the last 14 years. Austenwood provides high ratios of trained staff, some of whom have been with us for over 20 years. We provide a wide range of care and service to our 35 residents in a lovely tranquil home designed and converted with our residents at the heart of it. The proof of the pudding is in the eating so why not call us to arrange a visit and discussion of your individual care needs? There will be no pressure from us and you may just find the best alternative to living life at home.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out by an inspector. This inspection took place on the 1 & 8 December 2015 and was unannounced. We checked to see what notifications had been received from the provider since their last inspection. Providers are required to inform the CQC of important events which happen within the service in the form of a notification. The provider was asked to complete a Provider Information Return (PIR) which was received by the Commission. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with the manager; the owner of Austenwood, two nurses, five people who used the service, four members of staff and five relatives of people who used the service. We looked at copies of care plans, medicine records, quality assurance documents, health and safety records and made observations of staff interaction throughout both days. We also reviewed a copy of the serviceâs recent contract monitoring report.
Last updated 03:22:54 7th Dec 2017 - Update Now
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