21-27 Avenue Road
Isle of Wight PO36 8BN
Telephone: (01983) 402125
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 and 22 October 2015 and was unannounced. The inspection team consisted of an inspector, a specialist advisor in the care of older people and an expert by experience in dementia. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed previous inspection reports and notifications we had been sent by the provider. A notification is information about important events which the service is required to send us by law.
We spoke with 11 people living at the home, five family members and two visiting health professionals. We also spoke with a senior representative of the provider, the registered manager, the deputy manager, eight care staff, two members of kitchen staff and three housekeepers. We looked at care plans and associated records for seven people and records relating to the management of the service. These included staff duty records, staff recruitment files, records of complaints, accidents and incidents, and quality assurance records.
We observed care and support being delivered in communal areas. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
The home was last inspected on 5 June 2014, when we identified no concerns.
Last updated 10:10:44 21st Feb 2018 - Update Now
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