Avalon Teesside Services

Lysander House
Falcon Court, Preston Farm Business Park
Stockton On Tees
Cleveland TS18 3TX

Telephone: (01642) 633556

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults


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Last updated 11 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5 January 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care services and we needed to be sure that the manager would be in. The inspection was undertaken by one adult social care inspector.

Before the inspection visit we reviewed the information we held about the service, including the Provider Information Return (PIR) which the provider completed before the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We looked at statutory notifications that had been submitted by the service. Statutory notifications include information about important events which the provider is required to send us by law. This information was reviewed and used to assist with our inspection. We contacted the local authority that commissioned the service to obtain their views and we received feedback about the service from four external healthcare professionals.

We used a number of different methods to help us understand the experiences of people using the service. Out of the five people using the service only one person was able to talk with us about the care and support they received. The other four people were unable to communicate verbally. We spoke with the registered manager, the quality assurance director, four members of staff, and two relatives. We also sent questionnaires to staff and received nine back.

We reviewed care records relating to the three people using the service, four staff files that contained information about recruitment, induction, training, supervisions and appraisals. We also looked at further records relating to the management of the service including quality audits.

Last updated 05:14:52 3rd Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »