Derby Heights Care Home, Rykneld Rd
Derbyshire DE23 4BU
Telephone: (01332) 540060
Registered Manager: Rachel Tattershaw
Provider Name: Avery Homes Derby Limited
Care home beds: 74
Derby Heights Care and Retirement Home offers luxury, stylish retirement living in the village of Littleover, on the edge of Derby and adjacent to the Nuffield Private Hospital. Residential care, support and companionship give our residents the platform they need to enjoy their retirement years in the company of other like-minded residents, all in a home with outstanding interiors; lively, spacious cafes, dining rooms and intimate lounges.
Derby Heights has such a variety of spaces from private dining rooms to a fully installed cinema, there is something here for everyone, a room whatever the occasion or mood. From relaxing reading lounges to the buzz and spaciousness of Wren’s Café, with its floor to ceiling windows. Life at Derby Heights is what you make it, whether it is reminiscing with new friends, entertaining family or just catching up on the papers in one of our intimate lounges.
Derby Heights offers a variety of en-suite bedrooms, including companion suites for couples and bedrooms that access their very own patio areas and for whom our large, landscaped garden with its mature trees, paths, raised beds and gazebo is just an open door away. All rooms have en-suite wet rooms and TVs as standard.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 30 August 2016 and was unannounced.
The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert by experience had experience of dementia care.
We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the providerâs statement of purpose and the notifications we had been sent. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.
We spoke with six people using the service and three relatives. We also spoke with the manager, the area manager, the receptionist, a team leader, two seniors, and three care workers. We observed people being supported in communal areas.
We looked at records relating to all aspects of the service including care, staffing, and quality assurance. We also looked at four peopleâs care records.
Last updated 09:02:19 8th Dec 2017 - Update Now
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