Derby Heights Care and Retirement Home

Derby Heights Care and Retirement Home

Derby Heights Care Home, Rykneld Rd
Littleover
Derby
Derbyshire DE23 4BU

Telephone: (01332) 540060
Website: www.averyhealthcare.co.uk/care-homes/derbyshire/derby/derby-heights/

Registered Manager: Rachel Tattershaw
Provider Name: Avery Homes Derby Limited
Care home beds: 74

Care Types: Care HomeDementiaMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 14 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 August 2016 and was unannounced.

The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert by experience had experience of dementia care.

We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the provider’s statement of purpose and the notifications we had been sent. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.

We spoke with six people using the service and three relatives. We also spoke with the manager, the area manager, the receptionist, a team leader, two seniors, and three care workers. We observed people being supported in communal areas.

We looked at records relating to all aspects of the service including care, staffing, and quality assurance. We also looked at four people’s care records.

Last updated 12:21:19 17th Oct 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Derby Heights Care Home
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