Provider Name: Avon Lee Lodge Limited
Care home beds: 24
23 Residential Beds with HD Television and Internet, beautiful gardens with view of the New Forest, family run, high staff to resident ratio, 8 person lift and stair lift, cinema, reading area, lounge and a conservatory, hairdressing facility, wireless nursecall system for maximum independence, safe/lockable facility in every room, fully accesible baths, spa hydrotherapy bath,
Local facilities such as shop, church, post office, chemist, bus stops for both Christchurch and Bournemouth close by.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 9 December 2015 and was unannounced. The inspection continued on the 11 December and was announced.
Before the inspection we looked at notifications we had received about the service and we spoke with social care commissioners to get information on their experience of the service. Before the inspection we did not request a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We gathered this information from the provider during the inspection.â
During our inspection we spoke with six people who use the service and five people who were visiting. We spoke with the Director, Registered Manager, five care staff, the Kitchen Manager and chef. We spoke with two health professionals who had experience of the service.
We reviewed three peoples care files and discussed with them and care workers their accuracy. We checked two staff files, health and safety records, maintenance records, medication records, management audits, staff meeting records and the results of quality assurance surveys.
We walked around the building observing the safety and suitability of the environment and observing staff practice.
Last updated 12:15:19 13th Dec 2017 - Update Now
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