6-7 Nelson Terrance
Cleveland TS10 1RX
Telephone: (01642) 494509
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection we reviewed all of the information we held about the service. The information included notifications that we had received from the service. Notifications are changes, events or incidents the provider is legally required to let us know about. We contacted Redcar and Cleveland local authority and safeguarding teams and reviewed minutes from Redcar and Cleveland local authority provider meetings which we attended.
The provider was not asked to complete a Provider Information Return (PIR) because a decision was made to carry out this inspection quickly. This meant there was not the time to request this information. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The last PIR was requested 11 February 2016.
Two adult social care inspectors attended the service for an unannounced inspection at 02:00 on 8 August 2017 and left at 08:00. They returned for a second day unannounced inspection at 07:00 on 15 August 2017 and left at around 16:30. This meant we could meet with people using the service and the registered manager. During the inspection we spoke with the regional manager, registered manager, five care workers, two care workers from a day service within the providers portfolio of services and two agency care workers. We also spoke with three people using the service.
During the inspection we reviewed eight peopleâs care records. We reviewed the supervision and appraisal records of 13 staff, the medicines competency records for nine staff and the training summary records for all staff. We also reviewed records relating to the day to day running of the service.
We looked around the service and went into some people's bedrooms (with their permission) and visited the communal areas. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.â
Last updated 01:38:37 28th Nov 2017 - Update Now
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