Bannow Retirement Home

Quarry Hill
St Leonards On Sea
East Sussex TN38 0HG

Telephone: (01424) 433021
Website: www.brighthelmcare.co.uk

Registered Manager: Mrs Angela White
Provider Name: Bannow Retirement Home Limited
Care home beds: 26

Care Types: Care HomeDementiaOlder People


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Last updated 23 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before our inspection we reviewed the information we held about the home, including previous inspection reports. We considered information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

This inspection took place on 06 and 10 October 2016 and was unannounced. The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

During the inspection we spoke with five people and three visitors to get a view of care and support provided. We spent time with the registered manager, deputy manager, three carers and the activity coordinator. We also met with a visiting professional. Following our inspection we received feedback from a further four visiting professionals who told us about their experiences of visiting Bannow.

Most people who lived at Bannow Retirement Home were unable to verbally share with us all their experiences of life at the home because of their dementia needs. Therefore the inspection team spent time sitting and observing people in areas throughout the home and were able to see the interaction between people and staff and watch how people were being cared for by staff in communal areas. This included the lunchtime meals. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

During the inspection we reviewed the records of the home. This included staff recruitment, training and supervision records, medicines records, complaint records, accidents and incidents, quality audits and policies and procedures, along with information in regards to the upkeep of the premises. We also looked at four people’s support plans and risk assessments along with other relevant documentation.

Last updated 03:39:33 12th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »


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