Provider Name: AMS Care Wiltshire Limited
Care home beds: 63
Residential Care in Wiltshire for the Elderly and those with Dementia.
Bassett House is a purpose built home, which caters for sixty-three residents with dementia and elderly people who require nursing care.
The Home is divided into three units to care for those requiring dementia or frail elderly nursing care.
Crawford unit on the ground floor is devoted to caring for people who have mainly physical nursing needs.
Hyde and Wren units are for people with dementia nursing requirements.
During the day each unit has a nurse in charge assisted by a minimum of three carers. At night the home has two Registered Nurses assisted by four carers.
Our aim is to work with residents, family members, social workers and health authority staff to make the move to Bassett House as smooth and comfortable as possible.
All of our rooms are fully furnished and have an en-suite facility equipped with a Nurse Call System. Common bathing facilities include towels, bathtubs, showers and assisted baths all supervised by care staff.
All lounges are equipped with a sound loop system and the lounge in each unit has a fully stocked kitchenette from which residents, relatives and carers can make drinks and snacks at any time.
The grounds to Gifford House extend around the Home and incorporate a large area laid to lawn, landscaped flower borders with various shrubs and rose arches. There are concrete paths leading around the property, several sections of which are wheelchair accessible. The rear exit doors to the Home lead out onto a large patio with tables and chairs where barbecues are often held.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection and took place on 21and 22 June 2017. The first day of the inspection was unannounced. One inspector, a specialist nurse advisor and an expert by experience carried out this inspection. Experts by experience are people who have had a personal experience of care, either because they use (or have used) services themselves or because they care (or have cared) for someone using services.
Before we visited we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification. We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We used a number of different methods to help us understand the experiences of people who use the service. We spoke with 10 people using the service and nine visiting relatives about their views on the quality of the care and support being provided. During the two days of our inspection we observed the interactions between people using the service and staff. We used the Short Observational Framework for Inspection (SOFI). We used this to help us see what people's experiences were. The tool allowed us to spend time watching what was going on in the service and helped us to record whether people had positive experiences.
We looked at documents relating to peopleâs care and support and the management of the service. We reviewed a range of records which included 13 care and support plans and daily records, staff training records, staff duty rosters, staff personnel files, policies and procedures and quality monitoring documents.
During the visit we met people who use the service. We spoke with the registered manager, the director of care, the provider, deputy manager, four registered nurses, six care staff, two activity co-ordinators, three hostesses and staff from the catering, maintenance and housekeeping departments. We received feedback from three healthcare professionals who supported the service to meet peopleâs care needs.
Last updated 11:34:13 16th Oct 2017 - Update Now
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