12-16 Belgrave Court
East Riding Of Yorkshire YO15 3JR
Telephone: (01262) 673072
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of Belgrave Court Residential Care Home took place on 15 February 2017 and was unannounced. One adult social care inspector and an expert-by-experience carried out the inspection. âAn expert-by-experienceâ is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was in older peopleâs services and dementia.
Information was gathered before the inspection from notifications that had been sent to the Care Quality Commission (CQC). Notifications are when registered providers send us information about certain changes, events or incidents that occur. We also requested feedback from local authorities that contracted services with Belgrave Court Residential Care Home and reviewed information from people who had contacted CQC to make their views known about the service.
We spoke with six people that used the service, three visitors, the registered manager and the registered provider. The registered provider visited the premises two or three times a week to check on the delivery of the service and to support the registered manager. We also spoke with five staff that worked at Belgrave Court Residential Care Home.
We looked at care files belonging to three people that used the service and at recruitment files and training records for four staff. We viewed records and documentation relating to the running of the service, including the quality assurance and monitoring, medication management and premises safety systems. We also looked at equipment maintenance records and records held in respect of complaints and compliments.
We observed staff providing support to people in communal areas of the premises, but this did not involve our 'short observational framework for inspection' (SOFI), which is a tool we use to understand the experiences of people that we are unable to communicate with. This was because the expert-by-experience observed the interactions between people that used the service and staff. We looked around the premises and saw communal areas and peopleâs bedrooms.
Last updated 12:10:56 19th Feb 2018 - Update Now
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