Office 25, Moss Bay House
40 Peart Road, Derwent Howe
Cumbria CA14 3YT
Telephone: (01900) 872030
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 and 22 September 2016. This visit was announced and the provider was given 48 hoursâ notice because the location provides a domiciliary care service. We contacted a sample of people who used the service, their relatives and staff by telephone. We also visited people who used the service, with their permissions, in their own homes. The inspection was carried out by a lead adult social care inspector.
Before the inspection we reviewed the information we held about the service. This included any statutory notifications sent to us by the provider. A statutory notification is information about important events which the provider is required to send to us by law. We asked the provider to complete a Provider Information Return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. They provided this information in good time.
During the inspection we spoke with eight people who used the service, three relatives and eight staff including the registered manager and the provider. We held a group meeting with staff so that they could feel more supported to express their views.
We looked at a sample of records including three peopleâs care plans and other associated documentation, medication records, staff recruitment, training and supervision records, the providerâs policies and procedures, complaints and audit documents.
We also contacted the local Healthwatch team, service commissioners and other healthcare professionals such as social workers and community health nurses to gather their views about the service.
Last updated 02:18:29 12th Dec 2017 - Update Now
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