Berwick Upon Tweed
Northumberland TD15 1PL
Telephone: (01289) 331117
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced and carried out by one inspector, a specialist advisor in nursing and an expert by experience.
Prior to our inspection, we checked all the information which we had received about the service including notifications which the provider had sent us. Statutory notifications are notifications of deaths and other incidents that occur within the service, which when submitted enable the Commission to monitor any issues or areas of concern.
The manager completed a provider information return (PIR) prior to the inspection. A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make.
We spoke with six people who lived at the home. We also spoke with eight relatives and one visitor. We spoke with the nominated individual, the regional manager, manager, two senior care workers, five care workers, the activities coordinator, two chefs and the maintenance person.
We also conferred with the local authority safeguarding and contracts and commissioning teams, a member of staff from Northumberland Clinical Commissioning Group, a reviewing officer from the Scottish Borders, a continuing health care assessor, a pharmacy assistant from the local pharmacy and a team manager from the local NHS Trustâs care management team.
Last updated 12:23:11 12th Dec 2017 - Update Now
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