Bethany House Limited

Bethany House
20 Front Corkickle
Whitehaven
Cumbria CA28 8AA

Telephone: (01946) 695556

Care Types: Care HomeDementiaMental HealthOlder People


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Last updated 21 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 July 2015 and was unannounced. It was conducted by an adult social care inspector, an expert-by-experience and a specialist professional advisor in dementia care. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. This included experience of caring for older people and people living with dementia.

Before the visit we reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. We planned the inspection using this information.

We spoke with eight staff including the registered manager, and the registered provider. We spoke with ten people who used the service, three relatives and one visiting professional.

We looked around all the communal areas of the home and with people’s permission some bedrooms.

We looked at six written records of care and other policies and records that related to the service.

We looked at five staff files. These included information about recruitment, induction, supervision, training and appraisal. We also looked at records related to disciplinary matters.

We saw the quality monitoring documents for the home. We looked at records related to care delivery, fire and food safety and infection control. We also saw records of surveys and meetings with people in the home and other stakeholders.

We contacted local social work and health teams and to staff from the local health commissioning team for their views of the home.

Before the inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider and was used as part of the inspection process.

Last updated 07:36:51 5th Dec 2017 - Update Now

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